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<h1 class="gp-cms-page-headline">Standards und Vorgehensmodelle in internationalen Projekten</h1>
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16.07.2008<div class="gp-cms-author">Wolfgang&nbsp;Cronenbroeck</div>
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<a href="#item-2">Standards im Projektmanagement</a>
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<a href="#item-4">Vorgehensmodelle im Projektmanagement</a>
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<a href="#item-7">Projektphasenmodelle und -inhalte</a>
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<a href="#item-10">Projektmeilensteine</a>
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<a href="#item-14">Projektmanagementaktivitäten</a>
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<p><strong>In internationalen Projekten arbeiten in der Regel Menschen aus unterschiedlichen Kulturen zusammen. Das kann nur funktionieren, wenn alle Beteiligten im &uuml;bertragenen Sinne die gleiche Sprache sprechen. Hiermit ist nicht nur die Sprache als Mittel der verbalen Kommunikation gemeint, sondern vor allem ein Grundkonsens &uuml;ber die Art und Weise des gemeinsamen Vorgehens bzw. die Durchf&uuml;hrung des Projekts. </strong><br/>
<br/>
<strong>Zu diesem Zweck wurden diverse Standards entwickelt, an denen man sich orientieren kann.</strong></p>
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<h3>Standards im Projektmanagement</h3>
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<p>Die Standardisierungsbem&uuml;hungen im Projektmanagement sind am weitesten in den grundlegenden Bereichen der Zeit- und Kostenplanung und im Reporting, also der Projektdo-kumentation, gediehen. Aufgrund kultureller Unterschiede gibt es in internationalen Projekten jedoch immer einen Anpassungsbedarf an die individuellen Umst&auml;nde. Besonders deutlich werden diese Unterschiede, wenn man sich die traditionellen Vorgehensweisen in Projekten in verschiedenen Kulturkreisen ansieht:
<br/> &nbsp;</p>
<ul>
<li>In L&auml;ndern, die sehr auf Konsens ausgelegt sind (z.B. S&uuml;d-ostasien), wird viel Zeit f&uuml;r die Projektplanung einkalkuliert, woraus sich eine intensive Nutzung des Planungsverfahrens ergibt.</li>
<li>Westeurop&auml;ische Projektleiter vertrauen sehr stark auf die Kompetenz ihrer Mitarbeiter und sehen sich eher als Coach, w&auml;hrend ihre US-amerikanischen Kollegen eine st&auml;rker f&uuml;hrende Rolle einnehmen und die Realisierungsphase durch straffe Entscheidungsprozesse pushen.</li> </ul>
<p><br/> Angesichts dessen gestaltet sich die Einf&uuml;hrung eines inter-nationalen Projektmanagementstandards schwierig. Trotzdem braucht jedes internationale Projekt als Grundlage eine Struktur, auf die sich alle Beteiligten verpflichten, um Missverst&auml;ndnisse zu vermeiden und effektiv zusammenarbeiten zu k&ouml;nnen.</p>
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<td colspan="2" style="border-color:rgb(176, 21, 44); height:20px; text-align:left; vertical-align:middle"><strong>Die g&auml;ngigsten Quasi-Standards im Projektmanagement</strong></td> </tr>
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<td colspan="2" style="border-color:rgb(176, 21, 44); vertical-align:top">&nbsp;</td> </tr>
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<td style="border-color:rgb(163, 171, 184); text-align:left; vertical-align:bottom" width="180"><strong>Nationale Regelungen</strong></td>
<td style="border-color:rgb(176, 21, 44); vertical-align:top" width="535">&nbsp;</td> </tr>
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<td colspan="2" style="border-color:rgb(176, 21, 44); vertical-align:top"><strong>DIN 69900 bis 69905:</strong> F&uuml;r die Bundesrepublik Deutschland verbindlich sind die vom Deutschen Institut f&uuml;r Normung e.V. (DIN, www.din.de) beschlossenen Normen.
<br/>
<br/>
<strong>ProjektManager GPM:</strong> Die Deutsche Gesellschaft f&uuml;r Projektmanagement e.V. (GPM, www.gpm-ipma.de) als Fach- und Be-rufsverband f&uuml;r Projektmanagement entwickelt Standards f&uuml;r Methoden, Begriffe, Fortbildungen und Zertifizierungen.</td> </tr>
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<td colspan="2" style="border-color:rgb(176, 21, 44); vertical-align:top">&nbsp;</td> </tr>
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<td style="border-color:rgb(163, 171, 184); text-align:left; vertical-align:bottom"><strong>Internationale Regelungen</strong></td>
<td style="border-color:rgb(176, 21, 44); vertical-align:top">&nbsp;</td> </tr>
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<td colspan="2" style="border-color:rgb(176, 21, 44); vertical-align:top"><strong>International Competence-Baseline (ICB):</strong> Die International Project Management Association (IPMA, www.ipma.ch) gibt mit der ICB die derzeit wichtigste europ&auml;ische Richtlinie f&uuml;r eine einheitliche Begriffsbildung in den Sprachen Englisch, Deutsch und Franz&ouml;sisch heraus.
<br/>
<br/>
<strong>Project Management Body of Knowledge (PMBOK):</strong> Das Project Management Institute (PMI, www.pmi.org) sammelt das praktische Erfahrungswissen von Projektmanagern aus aller Welt, um daraus eine m&ouml;glichst breite Systematik an Methoden und Prozessen f&uuml;r die Arbeit in Projekten zu erstellen. Der PMBOK orientiert sich von allen Regelwerken am st&auml;rksten an der Praxis. Das American National Standards Institute (ANSI) hat PMBOK sogar zum Standard erkl&auml;rt.
<br/>
<br/>
<strong>PRojects IN Controlled Environments (PRINCE2&trade;):</strong> Diese Regelung wurde von dem britischen Office of Government Commerce (OGC) entwickelt und ist eine Methode zu Organisation, Management und Steuerung von Projekten (www.prince2.org.uk). PRINCE2 enth&auml;lt verschiedene in der Praxis bew&auml;hrte Methoden und liefert standardisierte Projekte, die ein einheitliches Vorgehen, einheitliches Vokabular und einheitliche Dokumente haben. Es wird in &uuml;ber 50 L&auml;ndern eingesetzt und ist im Vereinigten K&ouml;nigreich de facto Standard.</td> </tr> </tbody> </table>
<p>Diese Aufstellung k&ouml;nnte durch firmen- oder branchenbezogene Standards beliebig erweitert werden.</p>
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<h3>Vorgehensmodelle im Projektmanagement</h3>
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<p>Zurzeit ist kein eindeutiger Trend zu einem internationalen Projektstandard zu erkennen. Daher hat der Autor aus praktischer Erfahrung und in Anlehnung an die oben erw&auml;hnten Standards einen Leitfaden f&uuml;r die Bearbeitung internationaler Projekte entwickelt, der dem Projektleiter Hilfestellungen und Anregungen geben kann.
<br/>
<br/> Dieses Vorgehensmodell besteht aus drei sich deutlich voneinander unterscheidenden Komponenten, die im Folgenden n&auml;her erl&auml;utert werden:
<br/> &nbsp;</p>
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<li>Projektphasenmodelle und -inhalte,</li>
<li>Projektmeilensteine,</li>
<li>Projektmanagementaktivit&auml;ten.</li> </ul>
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Abb. 1: Vorgehensmodell für Projekte
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<p>Projekte sind Ausschnitte aus langfristigen Prozessen und Lebenszyklen von Produkten. Ihr Ziel ist, einen definierten Liefer- und Leistungsumfang in einem gegebenen zeitlichen Rahmen mit festgesetztem Budget zu realisieren. Dies ist der Projektinhalt.
<br/>
<br/> Um diesen Inhalt unter den gegebenen Bedingungen planen zu k&ouml;nnen, werden Projekte in Phasenmodellen dargestellt. Die einzelnen Phasen synchronisieren den Ablauf und dienen dem systematischen Vorgehen und der Kontrolle des Arbeitsfortschritts. Am Ende einer Phase steht dabei immer eine Entscheidungsstation (Meilenstein), bei der die Ziele und Ergebnisse &uuml;berpr&uuml;ft, Ver&auml;nderungen analysiert und das weitere Vorgehen durch das Entscheidungsgremium oder den Auftraggeber bestimmt werden.
<br/>
<br/> Die Palette der Phasenmodelle reicht &hellip;
<br/> &nbsp;</p>
<ul>
<li>vom einfachsten dreistufigen Typ (Ideenfindung - Entwicklung - Realisierung)</li>
<li>&uuml;ber erweiterte lineare Konzepte (Systemerhebung - Systemanalyse - Systementwurf - Realisierung)</li>
<li>bis hin zu zyklischen Konzepten, in denen auch dann schon mit einer nachfolgenden Phase begonnen wird, wenn die vorhergehende noch nicht beendet ist.
<br/> &nbsp;</li> </ul>
<p>Wichtig bei der Gestaltung derartiger Modelle ist, dass in jeder Phase Anfangs- und Endtermin, wesentliche Aktivit&auml;ten und zu erwartende Ergebnisse definiert sind:
<br/> &nbsp;</p>
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<td style="background-color:rgb(255, 255, 255); text-align:left; vertical-align:middle" width="35"><strong>Phase</strong></td>
<td style="background-color:rgb(255, 255, 255); text-align:left; vertical-align:middle"><strong>Bezeichnung</strong></td>
<td style="background-color:rgb(255, 255, 255); text-align:left; vertical-align:middle"><strong>Wesentliche</strong><br/>
<strong>Aktivit&auml;ten</strong></td>
<td style="background-color:rgb(255, 255, 255); text-align:left; vertical-align:middle"><strong>Ergebnisse</strong></td>
<td style="background-color:rgb(255, 255, 255); text-align:left; vertical-align:middle"><strong>Start</strong>
<strong>und</strong><br/>
<strong>Ende</strong></td> </tr>
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<td style="background-color:rgb(249, 249, 251); vertical-align:top">1</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Vor&shy;studie</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Rahmenkonzept
<br/> Mengenger&uuml;st,
<br/> Wertger&uuml;st</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Datenerhebung
<br/> Auftrag f&uuml;r Soll-
<br/> Konzeption</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">&nbsp;</td> </tr>
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<td style="background-color:rgb(249, 249, 251); vertical-align:top">2</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Organisations-
<br/> untersuchung</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Kosten-/Nutzen&shy;
<br/> sch&auml;tzung</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Ermittelte Schwachstellen
<br/> Erhobene Daten zur Pr&auml;zisierung
<br/> der versch. Konzepte</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">&nbsp;</td> </tr>
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<td style="background-color:rgb(249, 249, 251); vertical-align:top">3</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">System-
<br/> konzeption</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Aufstellung der einzelnen L&ouml;sungs&shy;
<br/> ans&auml;tze</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Auswahl des zu
<br/> realisierenden Konzepts</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">&nbsp;</td> </tr>
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<td style="background-color:rgb(249, 249, 251); vertical-align:top">4</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Detailfestlegung</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Festlegen div. Spezifikationen Auswirkung des System-
<br/> konzepts auf Struktur, Mitarbeiter und Prozesse</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Freigabe zur endg&uuml;ltigen Realisierung
<br/> Bereitstellung der Ressourcen</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">&nbsp;</td> </tr>
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<td style="background-color:rgb(249, 249, 251); vertical-align:top">5</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Programmierung</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Umsetzung in die Abwicklung</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Funktionsf&auml;hige Programme</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">&nbsp;</td> </tr>
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<td style="background-color:rgb(249, 249, 251); vertical-align:top">6</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Systemtest</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Systemtest
<br/> Abnahme des Systems</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Sichergestellte Benutzerzufriedenheit, Effizienz, Ordnungsm&auml;&szlig;igkeit, Sicherheit</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">&nbsp;</td> </tr>
<tr>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">7</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Inbetriebnahme</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Schulung der Beteiligten
<br/> Effiziente Einf&uuml;hrung</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">Beendetes Projekt
<br/> Abgenommenes System</td>
<td style="background-color:rgb(249, 249, 251); vertical-align:top">&nbsp;</td> </tr> </tbody> </table>
<p>Abb. 2: Beschreibung der Phaseninhalte (Beispiel)</p>
<p><br/> Bereits jetzt kann bei Bedarf auch eine erste Aufwandssch&auml;tzung durchgef&uuml;hrt werden (vgl. Abb. 3).
<br/> Durch Abw&auml;gung des gesch&auml;tzten Aufwands und der zur Verf&uuml;gung stehenden Ressourcen k&ouml;nnen die Meilensteine genauer terminiert werden. Aus allen Detailinformationen l&auml;sst sich dann das Vorgehensmodell f&uuml;r das Gesamtprojekt erstellen.</p>
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Abb. 3: Aufwandskurve für das Phasenmodell aus Abb. 2
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<h3>Projektmeilensteine</h3>
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<p>Aus einem Phasenmodell kann nun schrittweise ein erster Meilensteinplan entwickelt werden. Hierzu wird an jedes Phasenende ein Meilenstein gesetzt, der grob terminiert wird (vgl. Abb. 4).</p>
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Abb. 4: Meilensteinplan mit terminierten Meilensteinen
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<p>Weitere Meilensteine werden f&uuml;r andere wichtige Ereignisse, wie z.B. &quot;Eingang der Baugenehmigung&quot; oder &quot;Lieferung neues Software-Release&quot;, auch innerhalb der Phasen definiert. Sie dienen bei der Projekt&uuml;berwachung und -steuerung als Grundlage f&uuml;r die Meilensteintrendanalyse.</p>
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<h3>Projektmanagementaktivitäten</h3>
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<p>Die Hauptaktivit&auml;ten im Projektmanagement nach dem Projektvorgehensmodell sind Projektstart, Projektplanung, Projekt&uuml;berwachung und -steuerung und Projektabschluss. Abb. 5 stellt diesen &quot;roten Faden&quot; im Projekt dar. Eine ausf&uuml;hrliche Erl&auml;uterung der einzelnen Schritte enth&auml;lt Teil-B dieses Buches. Zu Beginn jedes Schritts findet sich dort eine Visualisierung des roten Fadens, sodass der Leser sich leicht vor Augen f&uuml;hren kann, in welchem Stadium der Projektbearbeitung er sich gerade befindet.</p>
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Abb. 5: Der "rote Faden" im Projekt
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<p>Dieser Text ist ein Auszug aus dem Buch &quot; Projektmanagement&quot; von Wolfgang Cronenbroeck, erschienen im
<a href="http://www.berufskompetenz.de/" style="color: rgb(204, 127, 127); text-decoration: none; outline: none medium; font-weight: normal;" target="_blank"> Cornelsen Verlag</a> .</p>
<p>Autor und Verlag behalten sich alle Rechte am Artikel vor. &copy; 2007 Cornelsen Verlag</p>
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<h1>Manifest für Agile Softwareentwicklung
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Wir erschließen bessere Wege, Software zu entwickeln,<br> indem wir es selbst tun und anderen dabei helfen.<br>
Durch diese Tätigkeit haben wir diese Werte zu schätzen gelernt:<br>
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<font size="+2"></font><font size="+3">Individuen und Interaktionen </font><font size="+2">mehr als Prozesse und Werkzeuge<br></font>
<font size="+2"></font><font size="+3">Funktionierende Software </font><font size="+2">mehr als umfassende Dokumentation<br></font>
<font size="+2"></font><font size="+3">Zusammenarbeit mit dem Kunden </font><font size="+2">mehr als Vertragsverhandlung<br></font>
<font size="+2"></font><font size="+3">Reagieren auf Veränderung </font><font size="+2">mehr als das Befolgen eines Plans<br></font>
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Das heißt, obwohl wir die Werte auf der rechten Seite wichtig finden,<br> schätzen wir die Werte auf der linken Seite höher ein.<br>
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Kent Beck<br>
Mike Beedle<br>
Arie van Bennekum<br>
Alistair Cockburn<br>
Ward Cunningham<br>
Martin Fowler<br>
</font></td>
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James Grenning<br>
Jim Highsmith<br>
Andrew Hunt<br>
Ron Jeffries<br>
Jon Kern<br>
Brian Marick<br>
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Robert C. Martin<br>
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Zeitaufwand ca. 45-60 min
Auftrag:
1.) Kopieren Sie diesen Datei-Inhalt in eine Textverarbeitungs-Datei
2.) Hören Sie diesen Audio-Beitrag und geben Sie die Antworten direkt bei den Fragen.
3.) Geben Sie, wenn verlangt, die Arbeit der Lehrperson ab.
https://media.neuland.br.de/file/1810761/c/feed/wie-ideale-teams-funktionieren-gemeinsam-ans-ziel.mp3
Wie ideale Teams funktionieren - Gemeinsam ans Ziel
===================================================
02:00 Unterschied in der Führung von Scott und Amundsen?
04:15 Was bedeutet Interdependenz?
04:20 Woher kommt der Begriff TEAM?
05:20-14:50 Fünf Punkte für die Zusammenstellung einer Gruppe
05:25 1.) Was ist der erste Punkt?
05:35 Was ist besser als ein Gruppen-Brainstorming?
06:25 2.) Optimale Teamgrösse?
07:25 3.) Durchmischung/Diversität der Gruppe. Welche?
08:35 Warum Durchmischung der Gruppe
08:45 Was ist Homophilie?
09:25 4.) Welche Typen (welche 5 Eigenschaften?)
10:15 Drei positive Merkmale?
10:50 Zwei weitere Merkmale?
11:35 5.) Formelle und informelle Rollen, was sind diese? bis 12:40
13:20 Wer und/oder was bringt das Team zusammen?
13:45 Was ist die partizipative Sicherheit?
14:50 Warum ist es wichtig, das gemeinsame Ziel klarzumachen?
15:05 Was ist "Social Loafing"?
16:10 Wie holt man am meisten Leistung aus einer Gruppe?
16:40 Wie setzt man die Teammitglieder am Besten ein?
17:10 Warum Meetings? Nachteile 17:20? Vorteile 17:30?
18:05-18:50 Wie macht man effiziente Meetings?
18:55 Warum sind Meetings (nur) am Bildschirm problematisch?
19:50 Wir kann man machen, dass das Team besser zusammenarbeitet?
21:55 Was ist das menschliche Grundbedürfnis?

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<h1 class="entry-title">Enabling Business Agility in a Nutshell &#8211; Free Infographic Poster</h1> <div class="author">
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<img alt='' src='https://secure.gravatar.com/avatar/f0043c5df8ec8a9c02e2f55e1ef25805?s=128&#038;d=mm&#038;r=g' srcset='https://secure.gravatar.com/avatar/f0043c5df8ec8a9c02e2f55e1ef25805?s=256&#038;d=mm&#038;r=g 2x' class='avatar avatar-128 photo' height='128' width='128' /> </a>
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<a href="https://dandypeople.com/blog/author/miko/" title="Posts by Mia Kolmodin" rel="author">Mia Kolmodin</a> </div>
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<p><img class="alignright wp-image-12882" src="https://media.dandypeople.com/2019/03/business-performance-team.png" alt="Business Performance Team" width="365" height="319" srcset="https://media.dandypeople.com/2019/03/business-performance-team.png 1281w, https://media.dandypeople.com/2019/03/business-performance-team-768x672.png 768w, https://media.dandypeople.com/2019/03/business-performance-team-600x525.png 600w" sizes="(max-width: 365px) 100vw, 365px" />Most CEO&#8217;s today say <strong>Business Agility</strong> is important to them. It´s becoming more and more clear that organizations that enable their employees to find the best solutions to important problems outperform their competitors. To do this we many times need to take a very different perspective on how to manage our companies than what we have been used to. Old leadership principles and management practices don´t give the support or control they used to &#8211; they are instead actively hindering the organization from acting on new knowledge and doing whats best for the company and the customers.</p>
<h2>How to create human and flexible organizations for more value</h2>
<p>In this poster we cover the combination of the people perspective and the business perspective and how new perspectives and ways of working can enable business agility. Only once these two perspectives are in sync we can truly empower people and build learning organizations that not just handle complexity better &#8211; but even uses it as a business advantage.</p>
<p>To create this poster I have worked with two of the front runners within both of the areas (together with Managers) that most of all have to change to enable Business Agility, <a href="https://www.linkedin.com/in/bjarte-bogsnes-41557910/">Bjarte Bogsnes</a> within Finance and <a href="https://www.linkedin.com/in/piamia/">Pia-Maria Thorén</a> within HR.</p>
<p><strong>FREE DOWNLOAD:</strong> <a href="http://bit.ly/2TkHwyS">Here you can download the Enabling Business Agility Poster for free (PDF) &gt;</a></p>
<p><strong>FREE DOWNLOAD:</strong> <a href="https://dandypeople.com/blog/enabling-business-agility-in-a-nutshell-poster-translated-to-portuguese-2/">Portuguese &gt;</a></p>
<p><strong>FREE DOWNLOAD: </strong><a href="https://dandypeople.com/blog/activer-lagilite-dentreprise-enabling-business-agility-in-a-nutshell-poster-translated-to-french/">French &gt;</a><br />
<img class="alignright size-full wp-image-12868" src="https://media.dandypeople.com/2019/03/Skärmavbild-2019-03-05-kl.-21.01.37.png" alt="Enabling Business Agility" width="2374" height="1682" srcset="https://media.dandypeople.com/2019/03/Skärmavbild-2019-03-05-kl.-21.01.37.png 2374w, https://media.dandypeople.com/2019/03/Skärmavbild-2019-03-05-kl.-21.01.37-768x544.png 768w, https://media.dandypeople.com/2019/03/Skärmavbild-2019-03-05-kl.-21.01.37-600x425.png 600w" sizes="(max-width: 2374px) 100vw, 2374px" /></p>
<p>Pia-Maria Thorén - Inspiration Director at Agile People and Bjarte Bogsnes - Chairman Beyond Budgeting Roundtable. <a href="https://www.linkedin.com/in/btjsandberg/">Björn Sandberg</a> has also contributed with his elegant model for learning organizations.</p>
<p><strong>TRAINING:</strong> Don´t miss learning all about how to do this at the <a href="https://dandypeople.com/training/enabling-business-agility-through-finance-and-hr-1-day-training/">awesome training &#8220;Enabling Business Agility&#8221;</a> with Pia-Maria and Bjarte Bogsnes at Dandy People in Stockholm!</p>
<h2>Beyond Budgeting Principles<strong><br />
<img class="alignright size-full wp-image-12877" src="https://media.dandypeople.com/2019/03/beyond-bugeting-principles.png" alt="Beyond Budgeting principles" width="3238" height="2182" srcset="https://media.dandypeople.com/2019/03/beyond-bugeting-principles.png 3238w, https://media.dandypeople.com/2019/03/beyond-bugeting-principles-768x518.png 768w, https://media.dandypeople.com/2019/03/beyond-bugeting-principles-600x404.png 600w" sizes="(max-width: 3238px) 100vw, 3238px" /><br />
</strong></h2>
<h2>Separating Business processes to enable Business Agility</h2>
<p>Separate conflicting purposes into different processes and then improve each one<br />
<img class="alignright size-full wp-image-12878" src="https://media.dandypeople.com/2019/03/business-agility-separate-processes.png" alt="" width="2238" height="1294" srcset="https://media.dandypeople.com/2019/03/business-agility-separate-processes.png 2238w, https://media.dandypeople.com/2019/03/business-agility-separate-processes-768x444.png 768w, https://media.dandypeople.com/2019/03/business-agility-separate-processes-600x347.png 600w" sizes="(max-width: 2238px) 100vw, 2238px" /></p>
<h2>People Perspective &#8211; Theory X and Y</h2>
<p><img class="alignright size-full wp-image-12880" src="https://media.dandypeople.com/2019/03/theory-x-y.png" alt="" width="2330" height="1057" srcset="https://media.dandypeople.com/2019/03/theory-x-y.png 2330w, https://media.dandypeople.com/2019/03/theory-x-y-768x348.png 768w, https://media.dandypeople.com/2019/03/theory-x-y-600x272.png 600w" sizes="(max-width: 2330px) 100vw, 2330px" /></p>
<p>If we have an X view on people we believe they are lazy and don&#8217;t want to do a good job. They need to be managed and controlled to do their work and have very little creativity. This is reflecting how traditional management processes are set up.</p>
<p>If we have an Y view on people we believe that under the right conditions people like to work and that they are creative. People are motivated when they take ownership and set their own goals. This is a modern management view for the knowledge era of today.</p>
<h2>Free to download, use and share</h2>
<p><span id="more-12867"></span></p>
<p>The posters is published under <a href="https://creativecommons.org/licenses/by-sa/2.5/se/deed.en">Creative Commons License</a>, so please use it and share it as you like. If you are interested in doing a translation to any other languages please let me know and I will help you with the file and publish it here in the blog as well.</p>
<p><strong>You are free to:</strong></p>
<p><strong>Share</strong> — copy and redistribute the material in any medium or format<br />
<strong>Adapt</strong> — remix, transform, and build upon the material for any purpose, even commercially.<br />
This license is acceptable for Free Cultural Works.<br />
The licensor cannot revoke these freedoms as long as you follow the license terms.</p>
<p><strong>Under the following terms:</strong></p>
<p><strong>Attribution</strong> — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.<br />
<strong>ShareAlike</strong> — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.<br />
<strong>No additional restrictions</strong> — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.</p>
<p><img class="aligncenter size-full wp-image-12460" src="https://media.dandypeople.com/2017/09/poster-agile-series.jpg" alt="" width="1291" height="305" srcset="https://media.dandypeople.com/2017/09/poster-agile-series.jpg 1291w, https://media.dandypeople.com/2017/09/poster-agile-series-768x181.jpg 768w, https://media.dandypeople.com/2017/09/poster-agile-series-600x142.jpg 600w" sizes="(max-width: 1291px) 100vw, 1291px" /></p>
<p><a href="https://dandypeople.com/blog/agile-explained-infographic-posters-collection/">Here you find all the other posters</a> in the series that are now translated to 15 languages and downloaded over 70.000 times world wide.</p>
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2 thoughts on &ldquo;<span>Enabling Business Agility in a Nutshell &#8211; Free Infographic Poster</span>&rdquo; </h2><!-- .comments-title -->
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<img alt='' src='https://secure.gravatar.com/avatar/ad41b34bd203383da85569f8cf6f8b08?s=32&#038;d=mm&#038;r=g' srcset='https://secure.gravatar.com/avatar/ad41b34bd203383da85569f8cf6f8b08?s=64&#038;d=mm&#038;r=g 2x' class='avatar avatar-32 photo' height='32' width='32' /> <b class="fn">Fadi</b> <span class="says">says:</span> </div><!-- .comment-author -->
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May 5, 2021 at 3:15 pm </time>
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<p>Very helpful and useful, I highly recommend 👌</p>
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<img alt='' src='https://secure.gravatar.com/avatar/f0043c5df8ec8a9c02e2f55e1ef25805?s=32&#038;d=mm&#038;r=g' srcset='https://secure.gravatar.com/avatar/f0043c5df8ec8a9c02e2f55e1ef25805?s=64&#038;d=mm&#038;r=g 2x' class='avatar avatar-32 photo' height='32' width='32' /> <b class="fn">Mia Kolmodin</b> <span class="says">says:</span> </div><!-- .comment-author -->
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May 13, 2021 at 1:01 pm </time>
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<p>Thank you so much Fadi 🙂</p>
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<h1 id="firstHeading" class="firstHeading" >Kano-Modell</h1>
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<div id="mw-content-text" class="mw-body-content mw-content-ltr" lang="de" dir="ltr"><div class="mw-parser-output"><p>Das <b>Kano-Modell</b> (auch: <i>Das Kano-Modell der Kundenzufriedenheit</i>) ist ein Modell zum systematischen Erringen der Kundenzufriedenheit in einem Projekt oder für ein komplexes Produkt. Es beschreibt den Zusammenhang zwischen dem Erreichen bestimmter Eigenschaften eines Produktes / einer Dienstleistung und der erwarteten Zufriedenheit von Kunden.<sup id="cite_ref-1" class="reference"><a href="#cite_note-1">&#91;1&#93;</a></sup> Aus der Analyse von Kundenwünschen leitete Noriaki Kano (* 1940), Professor an der <a href="/wiki/Universit%C3%A4t_Tokio" title="Universität Tokio">Universität Tokio</a>, 1978 ab, dass <a href="/wiki/Kundenanforderung" title="Kundenanforderung">Kundenanforderungen</a> unterschiedlicher Art sein können. Das nach ihm benannte Kano-Modell erlaubt es, die Wünsche (Erwartungen) von <a href="/wiki/Kunde" title="Kunde">Kunden</a> zu erfassen und bei der <a href="/wiki/Produktentwicklung" title="Produktentwicklung">Produktentwicklung</a> zu berücksichtigen.
</p>
<div id="toc" class="toc" role="navigation" aria-labelledby="mw-toc-heading"><input type="checkbox" role="button" id="toctogglecheckbox" class="toctogglecheckbox" style="display:none" /><div class="toctitle" lang="de" dir="ltr"><h2 id="mw-toc-heading">Inhaltsverzeichnis</h2><span class="toctogglespan"><label class="toctogglelabel" for="toctogglecheckbox"></label></span></div>
<ul>
<li class="toclevel-1 tocsection-1"><a href="#Kano-Modell"><span class="tocnumber">1</span> <span class="toctext">Kano-Modell</span></a>
<ul>
<li class="toclevel-2 tocsection-2"><a href="#Beispiele"><span class="tocnumber">1.1</span> <span class="toctext">Beispiele</span></a></li>
</ul>
</li>
<li class="toclevel-1 tocsection-3"><a href="#Empirische_Messung"><span class="tocnumber">2</span> <span class="toctext">Empirische Messung</span></a>
<ul>
<li class="toclevel-2 tocsection-4"><a href="#Beispiele_2"><span class="tocnumber">2.1</span> <span class="toctext">Beispiele</span></a></li>
<li class="toclevel-2 tocsection-5"><a href="#Auswertung"><span class="tocnumber">2.2</span> <span class="toctext">Auswertung</span></a></li>
<li class="toclevel-2 tocsection-6"><a href="#Tools_zur_Erhebung"><span class="tocnumber">2.3</span> <span class="toctext">Tools zur Erhebung</span></a></li>
<li class="toclevel-2 tocsection-7"><a href="#Demographische_Merkmale"><span class="tocnumber">2.4</span> <span class="toctext">Demographische Merkmale</span></a></li>
</ul>
</li>
<li class="toclevel-1 tocsection-8"><a href="#Anwendungsgebiete"><span class="tocnumber">3</span> <span class="toctext">Anwendungsgebiete</span></a>
<ul>
<li class="toclevel-2 tocsection-9"><a href="#Zufriedenheitsmessung"><span class="tocnumber">3.1</span> <span class="toctext">Zufriedenheitsmessung</span></a></li>
<li class="toclevel-2 tocsection-10"><a href="#Target_Costing"><span class="tocnumber">3.2</span> <span class="toctext">Target Costing</span></a></li>
</ul>
</li>
<li class="toclevel-1 tocsection-11"><a href="#Literatur"><span class="tocnumber">4</span> <span class="toctext">Literatur</span></a></li>
<li class="toclevel-1 tocsection-12"><a href="#Weblinks"><span class="tocnumber">5</span> <span class="toctext">Weblinks</span></a></li>
<li class="toclevel-1 tocsection-13"><a href="#Einzelnachweise"><span class="tocnumber">6</span> <span class="toctext">Einzelnachweise</span></a></li>
</ul>
</div>
<h2><span class="mw-headline" id="Kano-Modell">Kano-Modell</span><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kano-Modell&amp;veaction=edit&amp;section=1" class="mw-editsection-visualeditor" title="Abschnitt bearbeiten: Kano-Modell">Bearbeiten</a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kano-Modell&amp;action=edit&amp;section=1" title="Abschnitt bearbeiten: Kano-Modell">Quelltext bearbeiten</a><span class="mw-editsection-bracket">]</span></span></h2>
<div class="thumb tright"><div class="thumbinner" style="width:222px;"><a href="/wiki/Datei:Kano_Modell_allgemein.svg" class="image"><img alt="" src="//upload.wikimedia.org/wikipedia/commons/thumb/2/23/Kano_Modell_allgemein.svg/220px-Kano_Modell_allgemein.svg.png" decoding="async" width="220" height="165" class="thumbimage" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/2/23/Kano_Modell_allgemein.svg/330px-Kano_Modell_allgemein.svg.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/2/23/Kano_Modell_allgemein.svg/440px-Kano_Modell_allgemein.svg.png 2x" data-file-width="960" data-file-height="720" /></a> <div class="thumbcaption"><div class="magnify"><a href="/wiki/Datei:Kano_Modell_allgemein.svg" class="internal" title="vergrößern und Informationen zum Bild anzeigen"></a></div>Kano-Modell</div></div></div>
<p>Das Kano-Modell unterscheidet fünf Ebenen der Qualität:
</p>
<ul><li><b>Basis-Merkmale</b>, die so grundlegend und selbstverständlich sind, dass sie den Kunden erst bei Nichterfüllung bewusst werden (implizite Erwartungen). Werden die Grundforderungen nicht erfüllt, entsteht Unzufriedenheit; werden sie erfüllt, entsteht aber keine Zufriedenheit. Die Nutzensteigerung im Vergleich zur Differenzierung gegenüber Wettbewerbern ist sehr gering.</li>
<li><b>Leistungs-Merkmale</b> sind dem Kunden bewusst, sie beseitigen Unzufriedenheit oder schaffen <a href="/wiki/Kundenzufriedenheit" title="Kundenzufriedenheit">Zufriedenheit</a> abhängig vom Ausmaß der Erfüllung.</li>
<li><b>Begeisterungs-Merkmale</b> sind dagegen Nutzen stiftende Merkmale, mit denen der Kunde nicht unbedingt rechnet. Sie zeichnen das Produkt gegenüber der Konkurrenz aus und rufen Begeisterung hervor. Eine kleine Leistungssteigerung kann zu einem überproportionalen Nutzen führen. Die Differenzierungen gegenüber der Konkurrenz können gering sein, der Nutzen aber enorm.</li>
<li><b>Unerhebliche Merkmale</b> sind sowohl bei Vorhandensein wie auch bei Fehlen ohne Belang für den Kunden. Sie können daher keine Zufriedenheit stiften, führen aber auch zu keiner Unzufriedenheit.</li>
<li><b>Rückweisungs-Merkmale</b>: Führen bei Vorhandensein zu Unzufriedenheit, bei Fehlen jedoch zu Zufriedenheit des Kunden</li></ul>
<p>Das Modell stellt gewissermaßen eine Übertragung und Erweiterung der <a href="/wiki/Zwei-Faktoren-Theorie_(Herzberg)" title="Zwei-Faktoren-Theorie (Herzberg)">Zwei-Faktoren-Theorie (Herzberg)</a> (einer Arbeitsmotivations-Theorie) dar. Die Basis-Merkmale (Kano) entsprechen in ihrer Definition den Hygienefaktoren (Herzberg), die Leistungs-Merkmale bzw. auch Begeisterungs-Merkmale nach Kano sind mit den Motivationsfaktoren (Herzberg) vergleichbar.
Die Erwartungshaltung gegenüber einem Produktmerkmal ist nicht für alle Individuen identisch. Während z.&#160;B. Person A ein Produktmerkmal als Begeisterungs-Merkmal einstuft, kann derselbe Umstand für Person B ein Basis-Merkmal, und für Person C ein Rückweisungs-Merkmal sein.
</p><p>Ebenfalls differenziert zu sehen ist der Umstand, dass die Beurteilung von Produkteigenschaften stets mit dem Produktpreis in Verbindung steht. Es ist daher empfehlenswert, auch den Vorbehaltspreis (oder auch <a href="/wiki/Reservationspreis" title="Reservationspreis">Reservationspreis</a>) für einzelne Produkteigenschaften empirisch zu erheben.
</p><p>Über die Zeit gesehen verändern sich die Eigenschaften, da ein <b>Gewöhnungseffekt</b> entsteht. Ein Begeisterungs-Merkmal kann zu einem Leistungs- und später zu einem Basis-Merkmal werden.
</p>
<h3><span class="mw-headline" id="Beispiele">Beispiele</span><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kano-Modell&amp;veaction=edit&amp;section=2" class="mw-editsection-visualeditor" title="Abschnitt bearbeiten: Beispiele">Bearbeiten</a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kano-Modell&amp;action=edit&amp;section=2" title="Abschnitt bearbeiten: Beispiele">Quelltext bearbeiten</a><span class="mw-editsection-bracket">]</span></span></h3>
<hr />
<table>
<tbody><tr>
<td>&#160;</td>
<td style="vertical-align:top"><b> Produkt</b> <br /> <i>Am Beispiel Auto:</i></td>
<td style="vertical-align:top"><b>Dienstleistung</b><br /> <i>Am Beispiel Webseitenerstellung:</i>
</td></tr>
<tr>
<td style="vertical-align:top"><b>Basis-Merkmale</b></td>
<td style="vertical-align:top"><i>Sicherheit, Rostschutz</i></td>
<td style="vertical-align:top"><i>Einrichtung der URL, Bereitstellung von Web-Space (in Gigabyte)</i>
</td></tr>
<tr>
<td style="vertical-align:top"><b>Leistungs-Merkmale</b></td>
<td style="vertical-align:top"><i>Fahreigenschaften, Beschleunigung, Lebensdauer, Verbrauch</i></td>
<td style="vertical-align:top"><i>Verwendete Tools, Änderbarkeit, Erreichbarkeit bei Problemen</i>
</td></tr>
<tr>
<td style="vertical-align:top"><b>Begeisterungs-Merkmale</b></td>
<td style="vertical-align:top"><i>Sonderausstattung, besonderes Design</i></td>
<td style="vertical-align:top"><i>Leichte Handhabung, lauffähig auch auf wenig verwendeten Browsern, Update-Service mit<br />Verbesserungen</i>
</td></tr>
<tr>
<td style="vertical-align:top"><b>Unerhebliche Merkmale</b></td>
<td style="vertical-align:top"><i>für eine bestimmte Kundengruppe: Automatikgetriebe, Schiebedach</i> &#160;</td>
<td style="vertical-align:top"><i>Hardware, die der Dienstleister beim Erstellen verwendet</i>
</td></tr>
<tr>
<td style="vertical-align:top"><b>Rückweisungs-Merkmale</b> &#160;</td>
<td style="vertical-align:top"><i>Rostflecken, abgelaufene <a href="/wiki/Hauptuntersuchung" title="Hauptuntersuchung">HU</a></i></td>
<td style="vertical-align:top"><i>Seite ist nicht erreichbar, Inhaltliche Fehler,<br />Bilder werden nicht angezeigt, Sichtbare HTML-Tags, Rechtschreibfehler<br />Hier ist eine Abstufung möglich, z.&#160;B. kritischer Fehler, Hauptfehler und Nebenfehler<br />(siehe <a href="/wiki/Vollpr%C3%BCfung_(Qualit%C3%A4tsmanagement)#Fehlerarten_bei_der_Vollprüfung" title="Vollprüfung (Qualitätsmanagement)">Fehlerarten (QM)</a>)</i>
</td></tr>
<tr>
<td>&#160;</td>
<td>&#160;</td>
<td>&#160;
</td></tr>
<tr>
<td style="vertical-align:top"><b>Gewöhnungseffekt</b></td>
<td style="vertical-align:top"><i>Während Airbags, Brems- und Lenkhilfe, ABS usw. früher<br />besondere Ausstattungen (Leistungs- oder Begeisterungsmerkmal)<br />waren, die Zufriedenheit auslösen konnten, werden sie jetzt<br />von einer steigenden Anzahl von Kunden vorausgesetzt,<br />sie gehören unter Umständen aus Kundensicht schon zu den Basis-Merkmalen.</i></td>
<td style="vertical-align:top"><i>Früher genügten Bild und Text, um den Nutzer zu begeistern,<br />heute ist gutes Design schon fast ein Basis-Merkmal,<br />auch die bereitgestellten Datenmengen steigen ständig; was heute noch als<br />großzügig angesehen wird, ist morgen Standard und übermorgen<br />vielleicht unzureichend und deshalb ein KO-Kriterium.</i>
</td></tr></tbody></table>
<h2><span class="mw-headline" id="Empirische_Messung">Empirische Messung</span><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kano-Modell&amp;veaction=edit&amp;section=3" class="mw-editsection-visualeditor" title="Abschnitt bearbeiten: Empirische Messung">Bearbeiten</a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kano-Modell&amp;action=edit&amp;section=3" title="Abschnitt bearbeiten: Empirische Messung">Quelltext bearbeiten</a><span class="mw-editsection-bracket">]</span></span></h2>
<p>Die Messung der Erwartungshaltung von Kunden kann sowohl als strukturiertes Interview als auch in Form einer schriftlichen Befragung erfolgen. Prof. Kano hat hierzu eine bipolare Befragung entwickelt. Die Befragten antworten in Bezug auf die zu messende Produkteigenschaft zweimal:
</p>
<ul><li>Funktional (positiv formuliert)</li>
<li>Dysfunktional (negativ formuliert)</li></ul>
<h3><span class="mw-headline" id="Beispiele_2">Beispiele</span><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kano-Modell&amp;veaction=edit&amp;section=4" class="mw-editsection-visualeditor" title="Abschnitt bearbeiten: Beispiele">Bearbeiten</a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kano-Modell&amp;action=edit&amp;section=4" title="Abschnitt bearbeiten: Beispiele">Quelltext bearbeiten</a><span class="mw-editsection-bracket">]</span></span></h3>
<table border="1" cellspacing="0" cellpadding="5" style="border-collapse:collapse;">
<tbody><tr>
<td>&#160;</td>
<td>Das würde mich sehr freuen</td>
<td>Das setze ich voraus</td>
<td>Das ist mir egal</td>
<td>Das nehme ich gerade noch hin</td>
<td>Das würde mich sehr stören
</td></tr>
<tr bgcolor="#dddddd">
<td colspan="6"><b>Funktional (positiv formuliert)</b>
</td></tr>
<tr>
<td>Was würden Sie sagen, wenn das Produkt über … verfügte?</td>
<td></td>
<td></td>
<td></td>
<td></td>
<td>
</td></tr>
<tr>
<td>Was würden Sie sagen, wenn es mehr … gäbe?</td>
<td></td>
<td></td>
<td></td>
<td></td>
<td>
</td></tr>
<tr bgcolor="#dddddd">
<td colspan="6"><b>Dysfunktional (negativ formuliert)</b>
</td></tr>
<tr>
<td>Was würden Sie sagen, wenn das Produkt NICHT über … verfügte?</td>
<td></td>
<td></td>
<td></td>
<td></td>
<td>
</td></tr>
<tr>
<td>Was würden Sie sagen, wenn es weniger … gäbe?</td>
<td></td>
<td></td>
<td></td>
<td></td>
<td>
</td></tr></tbody></table>
<h3><span class="mw-headline" id="Auswertung">Auswertung</span><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kano-Modell&amp;veaction=edit&amp;section=5" class="mw-editsection-visualeditor" title="Abschnitt bearbeiten: Auswertung">Bearbeiten</a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kano-Modell&amp;action=edit&amp;section=5" title="Abschnitt bearbeiten: Auswertung">Quelltext bearbeiten</a><span class="mw-editsection-bracket">]</span></span></h3>
<p>Aus der Kombination der Antworten auf die funktionale und dysfunktionale Frage ist die Typisierung ableitbar
</p>
<table border="1" cellspacing="0" cellpadding="5" style="border-collapse:collapse;">
<tbody><tr>
<td><b>Funktional:</b></td>
<td></td>
<td><b>Dysfunktional:</b></td>
<td></td>
<td><b>Merkmal</b>
</td></tr>
<tr>
<td>Das setze ich voraus</td>
<td>+</td>
<td>Das würde mich sehr stören</td>
<td>→</td>
<td>Basis-Merkmal
</td></tr>
<tr>
<td>Das würde mich sehr freuen</td>
<td>+</td>
<td>Das würde mich sehr stören</td>
<td>→</td>
<td>Leistungs-Merkmal
</td></tr>
<tr>
<td>Das würde mich sehr freuen</td>
<td>+</td>
<td>Das ist mir egal</td>
<td>→</td>
<td>Begeisterungs-Merkmal
</td></tr>
<tr>
<td>Das ist mir egal</td>
<td>+</td>
<td>Das ist mir egal</td>
<td>→</td>
<td>Unerhebliches Merkmal
</td></tr>
<tr>
<td>Das würde mich sehr stören</td>
<td>+</td>
<td>Das setze ich voraus</td>
<td>→</td>
<td>Rückweisungs-Merkmal
</td></tr></tbody></table>
<p>Unlogische Antworten bleiben bei der Auswertung unberücksichtigt;
</p>
<dl><dd><i>z.&#160;B. Funktional + Dysfunktional: Das würde mich sehr freuen.</i></dd></dl>
<h3><span class="mw-headline" id="Tools_zur_Erhebung">Tools zur Erhebung</span><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kano-Modell&amp;veaction=edit&amp;section=6" class="mw-editsection-visualeditor" title="Abschnitt bearbeiten: Tools zur Erhebung">Bearbeiten</a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kano-Modell&amp;action=edit&amp;section=6" title="Abschnitt bearbeiten: Tools zur Erhebung">Quelltext bearbeiten</a><span class="mw-editsection-bracket">]</span></span></h3>
<p>Beim Kano-Modell ist es sinnvoll, standardisierte Fragen zu nutzen, um den Einfluss des Interviewers auf den Befragten möglichst gering zu halten<sup id="cite_ref-2" class="reference"><a href="#cite_note-2">&#91;2&#93;</a></sup>. Deshalb bietet es sich an, Daten via <a href="/wiki/Fragebogen" title="Fragebogen">Fragebogen</a> zu erheben. Optionen sind der klassische Papierfragebogen, Fragebogeninterviews oder das Durchführen einer <a href="/wiki/Online-Umfrage" title="Online-Umfrage">Online-Umfrage</a>.
</p>
<h3><span class="mw-headline" id="Demographische_Merkmale">Demographische Merkmale</span><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kano-Modell&amp;veaction=edit&amp;section=7" class="mw-editsection-visualeditor" title="Abschnitt bearbeiten: Demographische Merkmale">Bearbeiten</a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kano-Modell&amp;action=edit&amp;section=7" title="Abschnitt bearbeiten: Demographische Merkmale">Quelltext bearbeiten</a><span class="mw-editsection-bracket">]</span></span></h3>
<p>Hilfreich ist auf jeden Fall auch die Erhebung relevanter demographischer Merkmale, um in der Auswertung Zusammenhänge (<a href="/wiki/Korrelation" title="Korrelation">Korrelation</a>) zwischen einer Merkmals-Typisierung und demographischen Merkmalen ermitteln zu können.
</p>
<dl><dd><i>Am Beispiel Auto: Männliche Personen im Alter zwischen 40 und 60 Jahren sehen in einem 8-Zylinder-Benziner einen Begeisterungsfaktor, während Frauen zwischen 20 und 30 dies als Rückweisungs-Merkmal einstufen.</i></dd>
<dd><i>Am Beispiel Webseite: Jugendliche sehen die Beteiligung eines bestimmten Stars als Begeisterungsfaktor (YouTuber, Musiker), während Erwachsene dies als Rückweisungs-Merkmal einstufen.</i></dd></dl>
<h2><span class="mw-headline" id="Anwendungsgebiete">Anwendungsgebiete</span><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kano-Modell&amp;veaction=edit&amp;section=8" class="mw-editsection-visualeditor" title="Abschnitt bearbeiten: Anwendungsgebiete">Bearbeiten</a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kano-Modell&amp;action=edit&amp;section=8" title="Abschnitt bearbeiten: Anwendungsgebiete">Quelltext bearbeiten</a><span class="mw-editsection-bracket">]</span></span></h2>
<h3><span class="mw-headline" id="Zufriedenheitsmessung">Zufriedenheitsmessung</span><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kano-Modell&amp;veaction=edit&amp;section=9" class="mw-editsection-visualeditor" title="Abschnitt bearbeiten: Zufriedenheitsmessung">Bearbeiten</a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kano-Modell&amp;action=edit&amp;section=9" title="Abschnitt bearbeiten: Zufriedenheitsmessung">Quelltext bearbeiten</a><span class="mw-editsection-bracket">]</span></span></h3>
<p>Ausgehend von der Annahme, Zufriedenheit entstehe durch zwei Faktoren, nämlich
</p>
<ul><li>Erwartung und</li>
<li>wahrgenommene Qualität / Leistung,</li></ul>
<p>ist das Kano-Modell (nebst anderen) zur Ermittlung der Erwartungen als Element zur Zufriedenheitsmessung einsetzbar. Werden zusätzlich zu den bipolaren Fragen auch noch Fragen nach einer Beurteilung gestellt, besteht die Möglichkeit, einen Zufriedenheitsgrad zu ermitteln. Dabei werden den Kano-Merkmalen axiomatisch Funktionen unterstellt, welche den Zusammenhang von Beurteilung und Zufriedenheitswert beschreiben (hier z.&#160;B. als lineare Funktion):
</p>
<table>
<tbody><tr>
<td>&#160;</td>
<td><b>Schlechteste Beurteilung</b></td>
<td><b>bis</b> &#160;</td>
<td><b>beste Beurteilung</b>
</td></tr>
<tr>
<td><b>Basis-Merkmale:</b></td>
<td>niedrigster Zufriedenheitswert (z.&#160;B. 1)</td>
<td></td>
<td>Indifferenz-Wert (z.&#160;B. 0)
</td></tr>
<tr>
<td><b>Leistungs-Merkmale:</b></td>
<td>niedrigster Zufriedenheitswert</td>
<td></td>
<td>Bester Zufriedenheitswert (z.&#160;B. 1)
</td></tr>
<tr>
<td><b>Begeisterungs-Merkmale:</b></td>
<td>Indifferenz-Wert (0)</td>
<td></td>
<td>Bester Zufriedenheit (z.&#160;B. 1)
</td></tr>
<tr>
<td><b>Unerhebliche Merkmale:</b></td>
<td colspan="3">Die Beurteilung hat keinen Einfluss auf den Zufriedenheitswert
</td></tr></tbody></table>
<p>Aus den Antwortkombinationen können die Zufriedenheitswerte je Befragten für die Gesamt- oder Teilmengen im gewichteten Mittelwert errechnet werden.
</p><p>Wie weiter oben bereits erwähnt, verschieben sich die Erwartungen mit der Zeit. Das bedeutet, dass die <b>Zufriedenheit sinkt, obwohl die Leistungserbringung gleich bleibt oder sogar steigt</b> nämlich wenn Kunden die untersuchten Produkt-Merkmale früher als Begeisterungs-Merkmale, heute jedoch als Basis-Merkmale ansehen.
</p>
<dl><dd><i>Am Beispiel Auto: Während früher ein Fahrer-Airbag Zufriedenheit stiftete, benötigt ein Neuwagen heute mehrere davon, und selbst dann erzeugt dies keine Zufriedenheit (es vermeidet lediglich Unzufriedenheit).</i></dd>
<dd><i>Am Beispiel Webseite: wie oben schon erwähnt, stiftet ein bestimmtes bereitgestelltes Datenvolumen heute Zufriedenheit und morgen Unzufriedenheit.</i></dd></dl>
<p>Die bloße Leistungsbefragung (z.&#160;B. „Wie beurteilen Sie&#160;…“) allein bildet den Gewöhnungseffekt nicht (oder nur unzulänglich) ab.
</p>
<h3><span class="mw-headline" id="Target_Costing">Target Costing</span><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kano-Modell&amp;veaction=edit&amp;section=10" class="mw-editsection-visualeditor" title="Abschnitt bearbeiten: Target Costing">Bearbeiten</a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kano-Modell&amp;action=edit&amp;section=10" title="Abschnitt bearbeiten: Target Costing">Quelltext bearbeiten</a><span class="mw-editsection-bracket">]</span></span></h3>
<p>Auch bei der <a href="/wiki/Zielkostenrechnung" title="Zielkostenrechnung">Zielkostenrechnung</a> (Target Costing) kann das Kano-Modell eingesetzt werden, um den Stellenwert einzelner Produkt-Merkmale zu ermitteln. Der in der Regel als schwierig und umfangreich eingestufte Ansatz <b>Market-into-Company</b> kann mittels einer Kano-Analyse mit überschaubarem Einsatz durchgeführt werden.
</p>
<h2><span class="mw-headline" id="Literatur">Literatur</span><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kano-Modell&amp;veaction=edit&amp;section=11" class="mw-editsection-visualeditor" title="Abschnitt bearbeiten: Literatur">Bearbeiten</a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kano-Modell&amp;action=edit&amp;section=11" title="Abschnitt bearbeiten: Literatur">Quelltext bearbeiten</a><span class="mw-editsection-bracket">]</span></span></h2>
<ul><li>N. Kano, N. Seraku, F. Takahashi, S. Tsuji: <i>Attractive Quality and Must-be Quality.</i> In: <i>Journal of the Japanese Society for Quality Control.</i> 14(2) 1984, S. 147156. (<a rel="nofollow" class="external text" href="https://web.archive.org/web/20160303204206/http://ci.nii.ac.jp/Detail/detail.do?LOCALID=ART0003570680&amp;lang=en">abstract</a> (<a href="/wiki/Web-Archivierung#Begrifflichkeiten" title="Web-Archivierung"><span style="color:#303030!important">Memento</span></a> vom 3. März 2016 im <i><a href="/wiki/Internet_Archive" title="Internet Archive">Internet Archive</a></i>))</li>
<li>K. Matzler, F. Bailom: <i>Messung der Kundenzufriedenheit.</i> In: <i>Kundenorientierte Unternehmensführung.</i> 4. Auflage. Gabler Verlag, 2004, <a href="/wiki/Spezial:ISBN-Suche/3409414088" class="internal mw-magiclink-isbn">ISBN 3-409-41408-8</a>.</li></ul>
<h2><span class="mw-headline" id="Weblinks">Weblinks</span><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kano-Modell&amp;veaction=edit&amp;section=12" class="mw-editsection-visualeditor" title="Abschnitt bearbeiten: Weblinks">Bearbeiten</a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kano-Modell&amp;action=edit&amp;section=12" title="Abschnitt bearbeiten: Weblinks">Quelltext bearbeiten</a><span class="mw-editsection-bracket">]</span></span></h2>
<ul><li><a rel="nofollow" class="external text" href="https://www.eric-klopp.de/texte/die-kano-methode.php">Kano-Methode</a>, Beschreibung der Kano-Methode mit Rechenbeispielen</li></ul>
<h2><span class="mw-headline" id="Einzelnachweise">Einzelnachweise</span><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kano-Modell&amp;veaction=edit&amp;section=13" class="mw-editsection-visualeditor" title="Abschnitt bearbeiten: Einzelnachweise">Bearbeiten</a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kano-Modell&amp;action=edit&amp;section=13" title="Abschnitt bearbeiten: Einzelnachweise">Quelltext bearbeiten</a><span class="mw-editsection-bracket">]</span></span></h2>
<ol class="references">
<li id="cite_note-1"><span class="mw-cite-backlink"><a href="#cite_ref-1">↑</a></span> <span class="reference-text"><span class="cite"><a rel="nofollow" class="external text" href="https://www.qz-online.de/qualitaets-management/qm-basics/kunden/kundenmanagement/artikel/kundenanforderungen-kano-modell-168360.html"><i>Kundenanforderungen Kano Modell &#124; QZ-online.de.</i></a>&#32;In:&#32;<i>www.qz-online.de.</i><span class="Abrufdatum">&#32;Abgerufen am 27.&#160;August 2015</span>.</span><span style="display: none;" class="Z3988" title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&amp;rfr_id=info%3Asid%2Fde.wikipedia.org%3AKano-Modell&amp;rft.title=Kundenanforderungen+%E2%80%93+Kano+Modell+%7C+QZ-online.de&amp;rft.description=Kundenanforderungen+%E2%80%93+Kano+Modell+%7C+QZ-online.de&amp;rft.identifier=https%3A%2F%2Fwww.qz-online.de%2Fqualitaets-management%2Fqm-basics%2Fkunden%2Fkundenmanagement%2Fartikel%2Fkundenanforderungen-kano-modell-168360.html">&#160;</span></span>
</li>
<li id="cite_note-2"><span class="mw-cite-backlink"><a href="#cite_ref-2">↑</a></span> <span class="reference-text">Elmar Sauerwein, Franz Bailom, Kurt Matzler, Hans H. Hinterhuber&#58; <cite style="font-style:italic">THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS</cite>. In: <cite style="font-style:italic">Preprints Volume I of the IX. International Working Seminar on Production Economics</cite>. Innsbruck, Austria 19.&#160;Februar 1996, <span style="white-space:nowrap">S.<span style="display:inline-block;width:.2em">&#160;</span>313&#160;-327</span>.<span class="Z3988" title="ctx_ver=Z39.88-2004&amp;rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&amp;rfr_id=info:sid/de.wikipedia.org:Kano-Modell&amp;rft.atitle=THE+KANO+MODEL%3A+HOW+TO+DELIGHT+YOUR+CUSTOMERS&amp;rft.au=Elmar+Sauerwein%2C+Franz+Bailom%2C+Kurt+Matzler%2C+...&amp;rft.btitle=Preprints+Volume+I+of+the+IX.+International+Working+Seminar+on+Production+Economics&amp;rft.date=1996-02-19&amp;rft.genre=book&amp;rft.pages=313+-327&amp;rft.place=Innsbruck%2C+Austria" style="display:none">&#160;</span></span>
</li>
</ol>
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Zeitaufwand ca. 45-60 min
Auftrag:
1.) Kopieren Sie diesen Datei-Inhalt in eine Textverarbeitungs-Datei
2.) Hören Sie diesen Audio-Beitrag und geben Sie die Antworten direkt bei den Fragen.
3.) Geben Sie, wenn verlangt, die Arbeit der Lehrperson ab.
https://media.neuland.br.de/file/1810761/c/feed/wie-ideale-teams-funktionieren-gemeinsam-ans-ziel.mp3
Wie ideale Teams funktionieren - Gemeinsam ans Ziel
===================================================
02:00 Unterschied in der Führung von Scott und Amundsen?
04:15 Was bedeutet Interdependenz?
04:20 Woher kommt der Begriff TEAM?
05:20-14:50 Fünf Punkte für die Zusammenstellung einer Gruppe
05:25 1.) Was ist der erste Punkt?
05:35 Was ist besser als ein Gruppen-Brainstorming?
06:25 2.) Optimale Teamgrösse?
07:25 3.) Durchmischung/Diversität der Gruppe. Welche?
08:35 Warum Durchmischung der Gruppe
08:45 Was ist Homophilie?
09:25 4.) Welche Typen (welche 5 Eigenschaften?)
10:15 Drei positive Merkmale?
10:50 Zwei weitere Merkmale?
11:35 5.) Formelle und informelle Rollen, was sind diese? bis 12:40
13:20 Wer und/oder was bringt das Team zusammen?
13:45 Was ist die partizipative Sicherheit?
14:50 Warum ist es wichtig, das gemeinsame Ziel klarzumachen?
15:05 Was ist "Social Loafing"?
16:10 Wie holt man am meisten Leistung aus einer Gruppe?
16:40 Wie setzt man die Teammitglieder am Besten ein?
17:10 Warum Meetings? Nachteile 17:20? Vorteile 17:30?
18:05-18:50 Wie macht man effiziente Meetings?
18:55 Warum sind Meetings (nur) am Bildschirm problematisch?
19:50 Wir kann man machen, dass das Team besser zusammenarbeitet?
21:55 Was ist das menschliche Grundbedürfnis?

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<div id="qRybTLWlq16gtk0fofyBT45TiG1RETNg" class="widget widget-text"><p>The best and most generous Agile tool</p></div><div id="Vqt5ydkA6tl8zRVkfTideDupgNVsTVho" class="widget widget-text"><p>Taiga is <b><i>the </i></b>project management tool for multi-functional agile teams. It has a rich feature set and at the same time it is very simple to start with through its intuitive user interface.</p></div><img id="NLxDkWSIpEIgc337o2lolwq5sNLLPLTB"
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<div id="cNHTFTfcpBtJp9wFdHmh5sgxt8rkWG9r" class="widget widget-text"><p>"It was a 180-degree change. Less than a month after starting with Taiga, the stress level of the team went down dramatically. In a few months the relationship with the client had become stronger. " </p></div><div id="IuiJzaDZ3lR2WFgVTLAOdrmzHg4mxk2c" class="widget widget-text"><p>Gonzalo <br><span style="font-style: italic;"><span style="font-weight: normal;"><span style="color: rgb(112, 114, 143);"><span style="">New Business Director at Secuoyas</span></span></span></span></p></div><div id="QOtcT4Jpt4s3IuQIT7gCKpTyBKU3BOCl" class="widget widget-text"><p>Jeroen<br><span style="font-weight: normal;"><span style="font-style: italic;"> <span style="color: rgb(112, 114, 143);">Consultant at Coolminds</span></span></span></p></div><div id="Fpu4ucwu8dW28HJwcblTbx4Zzd0aFqv9" class="widget widget-box" ></div><div id="argQuuwabPa46UoXHZkxMgUvXJiKP5Ke" class="widget widget-box" ></div><img id="TPcQPZaqKGenoIdw1GABaDU6J3mbDSAn"
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<div id="C0Rtohud9kMHvh51RCJR0xWEHD9Tqdhr" class="widget widget-text"><p>Easy to start with and intuitive user interface for multi functional teams. Reflect and improve with the team on performance and ways of working. When needed, change workflows and activate more features. No training and complex set up required</p></div><div id="mfOLqsaJainNyiUDmisOTDAmr8fZ4n4r" class="widget widget-text"><p><b>Start easy and evolve</b></p></div><div id="gIV9pDB3TcBlOuthdcvOZnsuKmcJREgg" class="widget widget-text"><p>EASE OF USE</p></div><img id="PADKf3tTSA5eXaDFGQiIaWFOBAOWnzNd"
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<div id="lQv9eabDL3Jofo1IBbF5qqnuHq7TlZTf" class="widget widget-text"><p><b>Don't worry about ...</b></p></div><div id="LdJ5KhsHRa4PEIT3hFcCmcTyltcCtTTr" class="widget widget-text"><ul><li><span style="">Quality &amp; Reliability</span></li><li><span style="">Independence</span></li><li><span style="">Flexibility &amp; Adaptability</span></li><li><span style="">Transparency</span></li><li><span style="">Stability &amp; Performance</span></li><li><span style="">Security</span><br></li></ul></div><div id="RTZHNX3Ggs39yC2SzgXNob4y4SQrDhoJ" class="widget widget-text"><p>OPEN SOURCE</p></div><img id="gTBG7tcOipQofUINSRIpQIgnkud1i1Sh"
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<div id="GSoPEMTgeEArG2umhnSTIpUkiORddrB6" class="widget widget-text"><p>Open source software developed in the open and with the complicity of a vibrant international community</p></div>
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<div id="VQCtaKdJPSndqqz9pecHL67V5LILOkvV" class="widget widget-text"><p>Every hero has an origin story. <span style="color: rgb(0, 138, 168);">Here is Taiga's:</span></p></div><div id="Z659KMm9DbXh6r9Fw6ioIPfdTe2eG715" class="widget widget-text"><p>Taiga is an open-source project management software that supports teams that work Agile across both Scrum and Kanban frameworks. </p><p><br></p><p>It was born out of a frustration with the lack of intuitive and visually appealing tools to facilitate Agile methodologies.</p><p><br></p><p>In 2015 it was rolled it out, and won "The Best Agile Tool" in the 2015 Agile Awards. Most recently, it was cited as one of the Top 7 project management tools for 2020 by OpenSource.com.</p></div><img id="TAlovHcq77awBZOIQHSSOTO6eycoKowW"
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<i id="QPZiieTJdUV55DbaMWFfSfvBU4nkBfm3" class="fa fa-check widget widget-icon"></i><i id="om6OJJB6QCuWoh8AUqu1aDyfOFN0BTlB" class="fa fa-check widget widget-icon"></i><i id="Tpizzc2tvyukAPc2lLtceh7GMcuvva2M" class="fa fa-check widget widget-icon"></i><i id="BPcU2BFkorrqX8DHMpZ0dh1JKWaAFr2W" class="fa fa-check widget widget-icon"></i><div id="C0035k55dNiwcLoauxTDhZgFknVysIHT" class="widget widget-text"><p><b>KANBAN</b></p></div><div id="UvzAFFwPrccutHb9rtt3Zh9UohAMU961" class="widget widget-text"><h2>Intuitive and simple, yet feature complete Kanban board</h2></div><i id="VRfPFSOVKQMiyPPWMc3L9xe6810l0agc" class="fa fa-check widget widget-icon"></i><div id="zu5XC2CzzZDl0rEkFqwFLLhekmX4fCdF" class="widget widget-text"><p>Customization to fit your workflow including EPICS and sub-tasks</p><p><span style=""><br></span></p><p>Multiple workflows with Swim lanes</p><p><span style=""><br></span></p><p><span style="">Extensive filter options &amp; search function</span></p><p><span style=""><br></span></p><p><span style="">WIP limits</span></p><p><span style=""><br></span></p><p><span style="">View options like zoom level and user story archive function</span><br></p><p><br></p><p>Possibility to switch over to Scrum and vice versa</p></div><img id="mrwqmOKDgASg2kITcEZFtia56Ifc7MoN"
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<img id="pn6EINRtUEQ5tV74MnFb3Sxk2gyDcAqT"
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<i id="U8WokFxxvb8PnBqDVpGIB25mFfIwpTwF" class="fa fa-check widget widget-icon"></i><div id="zNdVn5K1pvn8zkH5dxMz8k6yPplgVwtM" class="widget widget-text"><p><a href="https://resources.taiga.io/features/5minkanban/" target="_blank" style="text-decoration: none; color: rgb(0, 138, 168);"><b>Learn more »</b></a></p></div>
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<div id="X9v4n3d8RZ1QBg1R8V73MnS2zo1quo5z" class="widget widget-text"><h2>Complete set of boards to plan and show individual sprints from backlog </h2></div><div id="IoZ9pVtqFfEdesOJyJFNce6xRP271HI6" class="widget widget-text"><p>Backlog &amp; sprint planning including EPICS and sub-tasks</p><p><br></p><p><span style="">Estimations (possible per role) including project doom-line</span><br></p><p><br></p><p>Estimation tool (Taiga Seed)</p><p><br></p><p>Sprint task board with swim-lanes per user story and z<span style="">oom function</span></p><p><br></p><p>Burn down chart on project and sprint level</p><p><br></p><p>Possibility to switch over to Kanban and vice versa</p></div><i id="iRiH9c9eqTRcOm19J9D7gx4XBS8k6VrZ" class="fa fa-check widget widget-icon"></i><i id="ws7F8raJNTnoVCaEIb5XyGgzORPyXp8y" class="fa fa-check widget widget-icon"></i><i id="nNtuGbdVV7qnt8fo921pbJ3Gyh1Bk4CS" class="fa fa-check widget widget-icon"></i><i id="XPC3GeEAERbeiAKTGG9T73LVUEVVavEC" class="fa fa-check widget widget-icon"></i><i id="D4NN8VG5TU9bSCHLnr5uwVfxPkotaEm1" class="fa fa-check widget widget-icon"></i><div id="lfT6KiRRezny9rROern1omOz3JwPx1tT" class="widget widget-text"><p><b>SCRUM</b></p></div><img id="Rl0vOrwVF3Q3JTqiHmSaTAc4rO7sq0Lb"
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<i id="AXi2XDc4Kyr3KJbfUbPtP9ywvW6znmvt" class="fa fa-check widget widget-icon"></i><div id="kfo5BHRGvGbCO4E5Ltux9PeuUoL7mhW0" class="widget widget-text"><p><a href="https://resources.taiga.io/features/introscrum/" target="_blank" style="text-decoration: none; color: rgb(0, 138, 168);"><b>Learn more »</b></a></p></div>
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<i id="ghvHLpVWwAnVzbkMS25mvWTOiSb0EZMS" class="fa fa-check widget widget-icon"></i><i id="haTcgS2Qw98f3oPkXWC5055zkkydigR9" class="fa fa-check widget widget-icon"></i><i id="TsBTgzg2ZxeLBkQtX2BNUH7R4TPixnST" class="fa fa-check widget widget-icon"></i><div id="OtTyiGxhaCcOLakfNkxNSyu2eRmeIo8L" class="widget widget-text"><p><span style="">Customization of issue types, priorities and severities</span></p><p><span style=""><br></span></p><p><span style="">Possibility to add issues to sprint</span></p><p><span style=""><br></span></p><p><span style="">Function to promote issue to user story</span></p><p><span style=""><br></span></p><p>Extensive filter options &amp; search function</p></div><div id="lvFCVGv5cBbxHwUtBeiN8Ix3h4RcDuEQ" class="widget widget-text"><h2>Integrated and complete issues/bug tracking</h2></div><i id="P3T08RPmwKKEJV4ANDBbFFnzTh5iVvnP" class="fa fa-check widget widget-icon"></i><div id="SUbhZ5qBxEvcXvTVrWwtqPtSvOgSXoec" class="widget widget-text"><p><b>ISSUES</b></p></div><img id="sMMuZxupTcDzySe2bclv41nKrfdH5fBk"
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class="widget widget-image"
data-original="https://images.assets-landingi.com/SEfMwSFa/issues.jpg"
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<div id="FqTCX2kyiVhvh2CJg1x1FyEV8XglwXyc" class="widget widget-text"><p><a href="https://resources.taiga.io/features/introissues/" target="_blank" style="text-decoration: none; color: rgb(0, 138, 168);"><b>Learn more »</b></a></p></div><img id="PBWuAnkeIdE9OrFTml8PPQTg1qBZ1QKL"
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<i id="TMXQw2QhMX0rBVboPhLTbd6JkrXivSlm" class="fa fa-check widget widget-icon"></i><div id="USSA8otmf9tdTAurETvuRoES6VeDf95i" class="widget widget-text"><p><span style="">Team performance dashboard (incl. team health Iocane function)</span><br></p><p><span style=""><br></span></p><p><span style="">Full audibility with project timeline</span></p><p><br></p><p>Personal dashboard &amp; notifications</p><p><br></p><p>Wiki function</p><p><br></p><p>Custom real time reports in your own data editor with CSV URL link</p></div><div id="g1rUERQ5y5X8mrzZzWvnx05PdsWUHUwX" class="widget widget-text"><h2>Complete set of dashboards and reporting possibilities</h2></div><div id="zi4TPIOQNZztWw2MCPqm7kuoX2gWbpTB" class="widget widget-text"><p><b>DASHBOARDS/REPORTING</b></p></div><i id="sKfJQIpO7ckJOooEnHOk28PqNkbkHPTX" class="fa fa-check widget widget-icon"></i><i id="S6edxVPERfArh18WZo9SFpwHF6LWwpUQ" class="fa fa-check widget widget-icon"></i><i id="OMZGTBfXSyHlqsz2WgBfOwJrIUEKfFVv" class="fa fa-check widget widget-icon"></i><i id="R0fdJfrCrQ8ska6speMtCweFLJDtITze" class="fa fa-check widget widget-icon"></i><img id="b0rGKBGPGcPAvI0eyKeD61XquTxthe2W"
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<div id="FW1174QxRqk7vcf7mtHpXPnkfq1psRHp" class="widget widget-text"><p><b>CUSTOMIZATION</b></p></div><div id="OxzeMyvSGXEnIVW3qvuSG1dG7sSTJAmW" class="widget widget-text"><p>Overview of progress on activities &amp; completed deliverables</p></div><div id="JDwiEeriGT5x0QhWJpyR58CzcH4qeifF" class="widget widget-text"><p>Define team roles &amp; permissions</p><p><br></p><p>Available in over 20 languages</p><p><br></p><p>Customization of stages, colors and close definition</p><p><br></p><p>Custom tags and fields</p></div><i id="e3WiJQDepDe5vftSi68WL1KuWMAXDoCk" class="fa fa-check widget widget-icon"></i><i id="QA8LFkkeQiDTiurnfBMTEJEGs1XRG3dl" class="fa fa-check widget widget-icon"></i><i id="Bn1x70VCACCt5Dx78lT40rBfApzoW3rX" class="fa fa-check widget widget-icon"></i><i id="ZpOWAhgWpuGdkDQ1Kzo096HEMMsX6NTu" class="fa fa-check widget widget-icon"></i><img id="OUoeHV7FBmf7rJbLIOeeLuQ0C322PJS8"
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<i id="NGQpaXJaCU5pGKPtlzZATpneMpwgnMWr" class="fa fa-check widget widget-icon"></i><i id="vypKB2xOCo47M35NiipEEBPBQ3mqmnkQ" class="fa fa-check widget widget-icon"></i><div id="vnBeGmrIXwPMosTyuS452ZcRnraZx4By" class="widget widget-text"><p><span style="">Embedded onboarding</span></p><p><span style=""><br></span></p><p><span style="">Various integrations (partly through Zapier)</span></p><p><span style=""><br></span></p><p><span style="">Project import and export function </span></p></div><div id="uWlh25CsUeGnNf4O2gFQxJvWerRof2au" class="widget widget-text"><p><b>INTEGRATIONS/MIGRATION</b></p></div><div id="AM2dTys7zTiVakWtJLbhvw2NeJbVUeQP" class="widget widget-text"><p>Start simple and add functionality when you need it</p></div><i id="bpwfVMw7miIOhkHIlxyRhCeo6Zitn2wD" class="fa fa-check widget widget-icon"></i><div id="viCodGs9mQsVTVEUzKvKhQRq50W1SkTb" class="widget widget-text"><p><a href="https://resources.taiga.io/categories/extend-taiga/" target="_blank" style="text-decoration: none; color: rgb(0, 138, 168);"><b>Learn more »</b></a></p></div>
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<div id="CbSlObwpXgyWpk4VONJTivKiGURWIxlT" class="widget widget-box" ></div><div id="uG5LQwkQ2f73RICwtiyRFFiEZnoZP35Q" class="widget widget-box" ></div><div id="z7cI6aKU6drgQBUqOP6D3u1kJtA160me" class="widget widget-text"><p>BASIC</p></div><div id="nvMLUtC6uXrV9ydTzl0ovXlTuwXvMaEg" class="widget widget-text"><p>PREMIUM</p></div><div id="LJEPehG5ARHEvVAWOl1sDwXyTeiqVoER" class="widget widget-text"><p>ON PREMISE</p></div><div id="G9JylloAG7kBGhe9m6ZaqcbwUwgmHaSG" class="widget widget-box" ></div><div id="yhZOlc8W5kC3c7VwEszsaWQltxSW1hQw" class="widget widget-text"><p>RECOMMENDED</p></div><div id="dqU8nC5v2CVsTo2UKhuFpDodcBEEVF6c" class="widget widget-text"><p>$5</p></div><div id="o50qga2C4Z588ETzbPyQZZS6D1Rqz3r3" class="widget widget-text"><p>per user, per month, billed annually</p><p><span style="letter-spacing: 0px;">($7 when billed monthly)</span></p></div><div id="kG5OEWkUVZyTsb69SoEhqtLsw547Ihki" class="widget widget-text"><p><b>Unlimited </b>number of users</p><p><br></p><p><b>Unlimited </b>private projects</p><p><br></p><p><b>Unlimited </b>public projects</p><p><br></p><p>Up to <b>10GB</b> of storage per private project</p><p><br></p><p><b>Estimation </b>tool Taiga Seed</p><p><br></p><p>Premium <b>support</b></p><p><br></p><p>Individual Project <b>Backups</b></p><p><br></p><p><b>Help us fund </b>the Taiga open source project</p></div><i id="z2OHkkmwvTGHpWqoh1pzfO7azeTDykTH" class="fa fa-check widget widget-icon"></i><i id="tTy9HVcr1adyzxznxMriBBi0odDwmmNI" class="fa fa-check widget widget-icon"></i><i id="G6LHZ2wNs4y23uUpN7OGPmExSmFpQXHO" class="fa fa-check widget widget-icon"></i><i id="N7VCTfar9xoF8toJXANR6VRG7TAXe0O4" class="fa fa-check widget widget-icon"></i><i id="vIhpOefuuFGMMttqdcXhoSZ4mpz8ZOLC" class="fa fa-check widget widget-icon"></i><div id="mOioMib1fWany0BNa6mhImcDO3xq3RXF" class="widget widget-box" ></div><div id="TtWSnVE9HLOx4c7CN78R3pqavhI3TRhL" class="widget widget-text"><p><b>Our fair pricing policy:</b> we will adjust your invoice to ensure you are charged every month only for the exact number of users you have active. Upgrade and downgrade as needed.</p></div><div id="pAvtlVwPGwNRXxT61JllJsdmukgNw5iC" class="widget widget-text"><p>Free</p></div><div id="sML0LirMPSDk94w3m1zfKT80iazJsc6K" class="widget widget-text"><p><span style="letter-spacing: 0px;">Up to <b>15</b></span><b style="letter-spacing: 0px;"> users</b><br></p><p><br></p><p>Up to<b> 5 private projects</b></p><p><br></p><p><b>Unlimited</b> public projects</p><p><br></p><p>Up to <b>300MB</b> of storage in private projects</p></div><i id="eN70JagLO15VkLJXKT9wVTha2AT8xl5s" class="fa fa-check widget widget-icon"></i><i id="HZnrIqN68lpeko2TQ7SQo28vrsDlbbw9" class="fa fa-check widget widget-icon"></i><i id="xCtJPLIfofS92OFIaFvsTc4DTyexguXJ" class="fa fa-check widget widget-icon"></i><i id="BsbB4eXU9x6I52RyPxwbeDsX7H9Amrhs" class="fa fa-check widget widget-icon"></i><div id="UFKGrnAJixoKlsa3vt8psixRAVkbHAFi" class="widget widget-text"><p>You choose between:</p></div><img id="M6bfD29lrllUMr0xCeFCCsrAJTvTLcRo"
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@ -0,0 +1,18 @@
PersonID;Nachname;Vorname;Beruf;Klasse;Klassenvertreter;Geburtstag;EMail;Strasse;PLZ;Ort
693158;Abeln;Zoe;"Informatiker Applikationsentwicklung";"AP16 a";;2000-08-13T22:00:00.000Z;zoe.abeln@edu.tbz.ch;"Ob der Müli 3b";8166;Niederweningen
668910;Baumberger;Timo;"Informatiker Applikationsentwicklung";"AP16 a";;1999-11-08T23:00:00.000Z;timo.baumberger@edu.tbz.ch;"Gablerackerstrasse 3";8615;Wermatswil
665744;Furrer;Robin;"Informatiker Applikationsentwicklung";"AP16 a";;2000-12-14T23:00:00.000Z;robin.furrer@edu.tbz.ch;"Schmerikonerstrasse 29";8733;"Eschenbach SG"
676233;Grob;Nils-Robin;"Informatiker Applikationsentwicklung";"AP16 a";;2000-09-28T22:00:00.000Z;nils.grob@edu.tbz.ch;"Lütschbach 9";8733;"Eschenbach SG"
700015;Heinzer;Colin;"Informatiker Applikationsentwicklung";"AP16 a";;2000-09-29T22:00:00.000Z;colin.heinzer@edu.tbz.ch;"Dorfstrasse 55";8105;Watt
676234;Kobler;Nico;"Informatiker Applikationsentwicklung";"AP16 a";;2000-11-17T23:00:00.000Z;nico.kobler@edu.tbz.ch;"Spitzenwiesstrasse 49";8645;Jona
720549;Kunze;Tim;"Informatiker Applikationsentwicklung";"AP16 a";;2000-09-16T22:00:00.000Z;tim.kunze@edu.tbz.ch;"Zelglistrasse 16";8046;Zürich
687051;Meier;Mike-Dillon;"Informatiker Applikationsentwicklung";"AP16 a";;2001-01-11T23:00:00.000Z;mike.meier@edu.tbz.ch;"Vorderdorfstrasse 5";8112;Otelfingen
679092;Moser;Nadine;"Informatiker Applikationsentwicklung";"AP16 a";;1995-10-24T22:00:00.000Z;nadine.moser@edu.tbz.ch;"Chalberweidli 3";8627;Grüningen
668911;Peczinka;Florian;"Informatiker Applikationsentwicklung";"AP16 a";;2001-04-13T22:00:00.000Z;florian.peczinka@edu.tbz.ch;"Chapfwiesenstrasse 8";8712;Stäfa
687047;Ringger;Steven;"Informatiker Applikationsentwicklung";"AP16 a";;1995-03-29T22:00:00.000Z;steven.ringger@edu.tbz.ch;"Saatlenstrasse 27";8051;Zürich
663494;Rykart;Denis;"Informatiker Applikationsentwicklung";"AP16 a";;2000-10-06T22:00:00.000Z;denis.rykart@edu.tbz.ch;"Gartenstrasse 12";8107;"Buchs ZH"
683041;Scharnagl;Nathan;"Informatiker Applikationsentwicklung";"AP16 a";;2000-01-21T23:00:00.000Z;nathan.scharnagl@edu.tbz.ch;"Kantonsstrasse 13";8862;Schübelbach
687050;Scheidmann;Jens;"Informatiker Applikationsentwicklung";"AP16 a";;1999-04-19T22:00:00.000Z;jens.scheidmann@edu.tbz.ch;"Gartenweg 1";8192;Glattfelden
668907;Schmid;"Dylan Zachary";"Informatiker Applikationsentwicklung";"AP16 a";;2000-10-31T23:00:00.000Z;dylan.schmid@edu.tbz.ch;"Binzacherweg 44";8166;Niederweningen
658844;Spring;Theodor;"Informatiker Applikationsentwicklung";"AP16 a";;1997-05-18T22:00:00.000Z;theo.spring@edu.tbz.ch;"Bürglistrasse 16";8400;Winterthur
693918;Werth;Sandro;"Informatiker Applikationsentwicklung";"AP16 a";;1999-09-15T22:00:00.000Z;sandro.werth@edu.tbz.ch;"Oberbirgstrasse 25";8718;Schänis
1 PersonID Nachname Vorname Beruf Klasse Klassenvertreter Geburtstag EMail Strasse PLZ Ort
2 693158 Abeln Zoe Informatiker Applikationsentwicklung AP16 a 2000-08-13T22:00:00.000Z zoe.abeln@edu.tbz.ch Ob der Müli 3b 8166 Niederweningen
3 668910 Baumberger Timo Informatiker Applikationsentwicklung AP16 a 1999-11-08T23:00:00.000Z timo.baumberger@edu.tbz.ch Gablerackerstrasse 3 8615 Wermatswil
4 665744 Furrer Robin Informatiker Applikationsentwicklung AP16 a 2000-12-14T23:00:00.000Z robin.furrer@edu.tbz.ch Schmerikonerstrasse 29 8733 Eschenbach SG
5 676233 Grob Nils-Robin Informatiker Applikationsentwicklung AP16 a 2000-09-28T22:00:00.000Z nils.grob@edu.tbz.ch Lütschbach 9 8733 Eschenbach SG
6 700015 Heinzer Colin Informatiker Applikationsentwicklung AP16 a 2000-09-29T22:00:00.000Z colin.heinzer@edu.tbz.ch Dorfstrasse 55 8105 Watt
7 676234 Kobler Nico Informatiker Applikationsentwicklung AP16 a 2000-11-17T23:00:00.000Z nico.kobler@edu.tbz.ch Spitzenwiesstrasse 49 8645 Jona
8 720549 Kunze Tim Informatiker Applikationsentwicklung AP16 a 2000-09-16T22:00:00.000Z tim.kunze@edu.tbz.ch Zelglistrasse 16 8046 Zürich
9 687051 Meier Mike-Dillon Informatiker Applikationsentwicklung AP16 a 2001-01-11T23:00:00.000Z mike.meier@edu.tbz.ch Vorderdorfstrasse 5 8112 Otelfingen
10 679092 Moser Nadine Informatiker Applikationsentwicklung AP16 a 1995-10-24T22:00:00.000Z nadine.moser@edu.tbz.ch Chalberweidli 3 8627 Grüningen
11 668911 Peczinka Florian Informatiker Applikationsentwicklung AP16 a 2001-04-13T22:00:00.000Z florian.peczinka@edu.tbz.ch Chapfwiesenstrasse 8 8712 Stäfa
12 687047 Ringger Steven Informatiker Applikationsentwicklung AP16 a 1995-03-29T22:00:00.000Z steven.ringger@edu.tbz.ch Saatlenstrasse 27 8051 Zürich
13 663494 Rykart Denis Informatiker Applikationsentwicklung AP16 a 2000-10-06T22:00:00.000Z denis.rykart@edu.tbz.ch Gartenstrasse 12 8107 Buchs ZH
14 683041 Scharnagl Nathan Informatiker Applikationsentwicklung AP16 a 2000-01-21T23:00:00.000Z nathan.scharnagl@edu.tbz.ch Kantonsstrasse 13 8862 Schübelbach
15 687050 Scheidmann Jens Informatiker Applikationsentwicklung AP16 a 1999-04-19T22:00:00.000Z jens.scheidmann@edu.tbz.ch Gartenweg 1 8192 Glattfelden
16 668907 Schmid Dylan Zachary Informatiker Applikationsentwicklung AP16 a 2000-10-31T23:00:00.000Z dylan.schmid@edu.tbz.ch Binzacherweg 44 8166 Niederweningen
17 658844 Spring Theodor Informatiker Applikationsentwicklung AP16 a 1997-05-18T22:00:00.000Z theo.spring@edu.tbz.ch Bürglistrasse 16 8400 Winterthur
18 693918 Werth Sandro Informatiker Applikationsentwicklung AP16 a 1999-09-15T22:00:00.000Z sandro.werth@edu.tbz.ch Oberbirgstrasse 25 8718 Schänis

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@ -0,0 +1,19 @@
Vortrag
Anwendung von CleanCode und Refactoring
---------------------------------------------
Mindestens 5 min. pro Thema
Gewünscht wird eine Einleitung, eine allgemeine Erklärung
und Live-Demos, wenn möglich aus Ihrem Praxis-Alltag.
Aufzeigen, was Clean-Code ist und warum.
Suchen Sie im Internet nach allgemein gültigen
Richtlinien für "guten" Code.
Zeigen Sie anhand einer Programmiersprache beispielhafte
"gute" Code-Beispiele und "gute" Muster auf.
Zeigen Sie auch "schlechte" Beispiele auf und erklären Sie warum.
Machen Sie Werbung für ein (kontinuierliches)
Refactoring und stetige Verbesserung des Codes.
Zeigen Sie ein exemplarisches Beispiel wo ein
Refactoring angebracht ist. Stellen Sie auch kritisch in Frage
wo das angebracht ist und wo nicht (Risiken).

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<!DOCTYPE html>
<html>
<head><meta charset="utf-8">
<title></title>
</head>
<body>
<p><span style="font-family:Arial,Helvetica,sans-serif;">Vortrag_DesignPatterns</span></p>
<p><span style="display: inline !important; float: none; background-color: transparent; color: rgb(0, 0, 0); cursor: text; font-family: Times New Roman; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">(etwa 5-7 Minuten pro Person)</span><br style="background-color: transparent; color: rgb(0, 0, 0); cursor: text; font-family: Times New Roman; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;" />
<span style="display: inline !important; float: none; background-color: transparent; color: rgb(0, 0, 0); cursor: text; font-family: Times New Roman; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">-----------------------------------------------</span></p>
<p><span style="font-family:Arial,Helvetica,sans-serif;">Zeigen Sie den Zuh&ouml;rern auf, welche Design-Patterns / Entwurfsmuster es gibt (Gruppen) und zeigen Sie anschliessend ein oder zwei Design-Pattern im Detail. Aufbau und Einsatz.</span></p>
<p><span style="font-family:Arial,Helvetica,sans-serif;">Machen Sie auch eine Einleitung wer dies &quot;erfunden&quot; hat.</span></p>
<p><span style="font-family:Arial,Helvetica,sans-serif;">https://de.wikipedia.org/wiki/Entwurfsmuster</span></p>
</body>
</html>

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@ -0,0 +1,12 @@
Vortrag_Entwicklungsumgebungen
(etwa 5-7 Minuten pro Person)
-----------------------------------------------
Zeigen Sie dem Publikum verschiedene
Integrierte Entwicklungsumgebungen (IDE) wie
z.B. Eclipse, Intelli und andere.
Was sind die Vorteile und Nachteile und
vergleichen Sie mit Nicht-IDEs wie z.B. Notepad++.
Zeigen Sie auch die Kosten für kleine und grössere
Teams oder Firmen.

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@ -0,0 +1,11 @@
Vortrag_ExtremeProgramming
---------------------------------
Zeigen Sie den Zuhörern auf,
was Extreme Programming ist und
was dazugehört und wie dies
im agilen Entwicklungsprozess
anwendbar ist.
Gehen Sie auf Themen wie z.B. Pair-Programming
ein und zeigen Sie vor- und Nachteile auf.

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Vortrag_Installations-Automatisierung und Continuous Integration Tools
-------------------------------------------------------------------------------
Forschen Sie im Internet nach diesen Themen.
Auch in GitLab sind CI/CD-Techniken eingebaut.
Suchen Sie nach Tools, die das machen (z.B. Bamboo
von Atlassian) und weiteren. Zeigen sie die
Vorteile und den Nutzen dieser Techniken und
Anwendungen. Wie arbeitet man damit und was
passiert vom System aus im Hintergrund?

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Projekt mit mehreren Scrum-Teams / Skalierung
(etwa 5-7 Minuten pro Person)
-----------------------------------------------
Versuchen Sie aufzuzeigen, wie mit mehreren
SCRUM-Teams zu arbeiten ist. Wo liegen die
Probleme und wo der Nutzen. Wie macht man eine
gute Abstimmung der Resultate und wie läuft
der Kommunikationsalltag.

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